Delivery & Return

DELIVERY

After you receive an e-mail with the indication “Order Confirmation”, the product/products you have ordered will be sent to you in 5 to 10 days. This e-mail will also inform you about the delivery charges, which depend on the delivery destination. In an effort to ensure that you receive high-quality, prompt and economic delivery services, T-caine has chosen to work with specific delivery companies. Taking into consideration that T-caine is not responsible for any (if applicable) customs clearance charges and provided there are no additional charges, which will clearly be stated in T-caine’s webpage and in any case in your order confirmation, delivery charges are as follows : Shipping details

T–caine and its associates take every measure necessary to ensure the timely delivery of your orders, according to the above timeline. In any case, it is not responsible for any delays due to events beyond its control. For instance, it is not responsible for customs delays, or any other delays due to interim loading – unloading stations, transport strikes or any other strikes etc. 

 

RETURN – CANCELLATION POLICY

T-caine wants you to be completely satisfied with the products you have selected. If, however, for any reason, you are not satisfied, you have the right to return any product (from any of the above mentioned categories) within (30) calendar days of your receipt.You will not be responsible for any charges, other than return shipping costs (courier services, shipping companies, post office etc.). You may exercise you cancellation right, by filling in the Return – Cancellation Form, which will be included in your order. If you do not have your Return – Cancellation Form, please click here

It is clarified, however, that the 30 day return deadline begins on the date of receipt.  The return date indicated on the courrier, shipping company or post office stamp, or in any case the date we receive the returned item in our warehouse, will be proof that you have exercised your return - cancellation right in a timely fashion. You will only be charged with delivery costs of the returned item.

The item must be returned in the condition that it was sent to you by T–caine, meaning that it must be intact, with its label still on and it must not have been worn or washed, otherwise, (if any or all of these conditions are not met) the return will not be accepted.

Upon receiving the returned item, T–caine will determine whether all of the above conditions are met and the item is, indeed, intact and will proceed to refunding your money via Pay Pal. Therefore, your payment will be returned to you, either in your bank account or your credit card, according to the payment method you have chosen for your Pay Pal account. 

If you wish to receive a replacement, T–caine will process the new order, according to the procedure described at the "Terms and Conditions" and will send you an e-mail with the indication “Order in process”.

 

RETURN / REPLACEMENT OF DEFECTIVE PRODUCT POLICY

T-caine takes every measure possible to ensure that all of its products are packaged according to specific standards, so as to be delivered to you without any damages. However, if, upon receiving the product, you notice any damage or defect, you do not have to accept it and may return it to the carrier who delivered it to you, free of charge. This is why, we ask you to please check the items upon receiving them.

Subsequently, you are obligated to inform T–caine about the incident via e-mail at support@t-caine.com and declare whether you wish to receive a replacement or an interest-free refund for your order.  Upon receiving the returned item, T–caine will proceed to refunding your money via Pay Pal. Therefore, your payment will be returned to you, either in your bank account or your credit card, according to the payment method you have chosen for your Pay Pal account.

If you wish to receive a replacement, T–caine will process the new order, according to the procedure described at the "Terms and Conditions" and will send you an e-mail with the indication “Order in process”.

If you accept the item without expressing any specific reservation, then, this means that you have received it unconditionally.

 

ORDER CANCELLATION OPTION

You may cancel your order as follows:

a) Before completion of your order and T-caine’s subsequent shipment –  by sending an  e-mail to support@t-caine.com.

b) After receiving the product, by exercising your cancellation right as described above.

 

Παραδόσεις & Επιστροφές